This policy describes how Casa Laureles 41 by Robin House (operated by Housy Host) collects, uses, transfers and protects personal data from visitors to https://casamuseolaureles.com, under Colombian Law 1581/2012 and Decree 1377/2013, and the EU GDPR when applicable to guests residing in the European Union.
1. Data controller
Casa Laureles 41 by Robin House.
Tv. 41 #73-42, Laureles - Estadio, Medellín, Antioquia, Colombia.
Email: hello@casamuseolaureles.com · WhatsApp: +57 311 733 7110.
2. Data we collect
- Contact data you send us (name, email, WhatsApp number, number of guests and dates).
- Government-issued ID or passport requested before check-in (mandatory by Colombian tourism law).
- Anonymous browsing data via analytical cookies (Google Analytics 4), only after you opt-in via the cookie banner.
3. Purposes
- Process your booking and provide the lodging service.
- Comply with mandatory hotel registration in Colombia (SIRE/Migration).
- Maintain operational communication during your stay.
- Improve site experience and service quality (aggregated analytics).
4. Third-party sharing
We share strictly necessary data with:
- Housy Host / Hostaway — booking and payment processor.
- Google Analytics 4 — anonymized analytics (only if you accept analytical cookies).
- Colombian authorities — when legally required (hotel registry, SIRE).
5. Your rights
As a data subject you can exercise rights of access, rectification, update, deletion, withdrawal of consent and inquiry. To do so, write us at hello@casamuseolaureles.com. We will reply within the timeframes set by Law 1581/2012.
6. Retention
We keep data for as long as needed to fulfill the purposes above, applicable legal periods (typically 5 years for hotel records) and the statute of limitations for potential claims.
7. Security
We apply reasonable technical and organizational measures: TLS in transit, access control, data minimization. We will never ask for card data on WhatsApp — always use Housy’s secure payment link.